Returns and Cancellation
Customer satisfaction is always our top priority, and as such we handle each query on an individual basis to the best of our ability. While we hope that you are delighted with your order, if you are not perfectly
satisfied with your goods we will happily offer you a full refund.
Please read our return policy carefully to ensure you can proceed with your request as quickly as possible.
All returns should be sent back to us in their original packaging provided. Please ensure when returning the parcel that is properly protected with the plastic bag provided.
You have 14 days from receipt of your order to request your returns . Unsuitable items must then be returned within 7 days of receiving your returns number. Returns outside this window may be accepted at our discretion.
The item(s) should be returned unworn and in perfect condition, and designer garment tags still attached. Returns that are damaged, soiled, or returned without their original labels may not be accepted and may be sent back to the customer.
If your item is faulty (i.e. received damaged or with a manufacturing fault), we can offer alternatives such as repair or exchanges. For more information, please contact our Customer Care team.
Refunds
Bensonworld wants to ensure your complete satisfaction with the Items. For online purchases, we will accept Items not worn, used, or damaged for a full refund as set out above.
Or within 14 days of canceling your order, if you have informed us in writing of your wish to cancel, within 14 days of delivery (beginning on the day after you receive the goods